Frequently Asked Questions (FAQ's)

Can I place an order 24 hours a day, 7 days a week?

Can I purchase a gift different than what is offered on the web site?

How are baskets shipped or delivered?

Can I ship my basket anywhere?

Do you substitute items?

Do the gifts and gift baskets include tax and delivery?

How much do the baskets cost?

Can I send a personalized message with my gift baskets?

If I had a budget of $10.00 per person, can you help me?

Are you able to handle large orders?

How do you want my mailing list?

Is a gift basket appropriate for a sympathy gift?

What if I have a question that hasn’t been answered here?

Q. Can I place an order 24 hours a day, 7 days a week?

A. Yes, on the Internet. We check our web site frequently. Please indicate the date that the basket needs to arrive, complete with all mailing information. If next day delivery or special instructions are necessary, we suggest that you call and talk, personally with one of our designers.

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Q. Can I purchase a gift different than what is offered on the web site?

A. Yes. We specialize in custom orders. The pictures on the web site can be used to build on. Just tell us about the recipient, the occasion, and we’ll do the rest.

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Q. How are baskets shipped or delivered?

A. Standard shipping is via UPS for most baskets. Orders must be placed by 10:00 AM, CST, for your gift to ship the same day as the order. Most baskets leave our facility within 24 hrs. after order placement. In some cases, same day delivery is possible. Most local deliveries are made by messenger service. Our online shipping charges are as follows:

NOTE: To ship to multiple locations, you must process each delivery destination as a separate online order.

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Q. Can I ship my basket anywhere?

A. Almost anywhere. We cannot ship to P.O. boxes, APO-FPO boxes or foreign addresses. We can ship to Hawaii and Alaska, but please expect to pay at least $20.00 in addition to the regular shipping fee.

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Q. Do you substitute items?

A. From time to time it may be necessary to substitute because of product availability. If this occurs, the quality of your basket will never be compromised. A product of equal or greater value will be used.

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Q. Do the gifts and gift baskets include tax and delivery?

A. No. Shipping and delivery charges are additional, as are taxes. We do not treat shipping as a profit center. We do charge a small fee for the box & packing material, otherwise the shipping or delivery fee is exactly what you would pay if you shipped it yourself, only we will do it for you.

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Q. How much do the baskets cost?

A. We can make any basket to fit your budget and needs. We offer a wide variety to satisfy your budget.

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Q. Can I send a personalized message with my gift baskets?

A. Yes, you can! Remember to include your message in the space provided on our order form. Your baskets will arrive with your personalized gift card.

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Q. If I had a budget of $10.00 per person, can you help me?

A. Absolutely! Many times a unique ‘stand alone’ item is perfect for this situation. Let’s talk – we’ve got lots of good ideas.

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Q. Are you able to handle large orders?

A. Yes we can. Depending on the quantity and contents, we may need some extra time and a 50% deposit is required on these orders.

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Q. How do you want my mailing list?

A. On large orders we prefer them on preprinted labels.

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Q. Is a gift basket appropriate for a sympathy gift?

A. Yes, however, send the gift to the home. A gift basket filled with comfort foods can provide the whole family with goodies that they can enjoy at their leisure.

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Q. What if I have a question that hasn’t been answered here?

A. Email us at info@smilesdeliveredgiftbaskets.com and we’ll be more than happy to answer any questions you might have.